nagaud 88 Privacy Policy

1 Introduction and Scope of Application

nagaud 88 places the highest importance on the privacy of its users. This privacy policy applies to the use of nagaud 88's website, mobile application, and related services — collectively referred to as the "Platform".

This policy will inform you: what types of information are collected, why they are collected, how long they are retained, and in what circumstances they may be shared with third parties. By accessing the platform or registering an account, you consent to the terms of this policy.

This privacy policy should be read together with nagaud 88's Terms and Conditions, as both documents together form the overall framework for use of the platform.

This policy has been prepared in accordance with applicable laws and regulations of Bangladesh. nagaud 88 reserves the right to update this policy at any time and will notify users of changes as far as reasonably possible.

2 What Information We Collect

nagaud 88 collects two types of information from users — information provided directly by you and information collected automatically through your use of the platform.

2.1 Information Provided by You

Information you provide when registering an account, completing verification, or contacting support:

Full name and date of birth (for age verification — the platform is for users aged 21+ only)
Mobile number and email address
Bank account or mobile banking number (bKash, Nagad, Rocket) — for deposits and withdrawals
National ID or passport details (when required for KYC verification)
Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

Information collected by technical means during your use of the platform:

IP address and device type and operating system
Browser type and language settings
Browsing behaviour collected through cookies and session tokens
Which pages were visited on the platform and how long was spent on them
Transaction history and gaming activity logs
Referral source, meaning where you came from when accessing the site

2.3 Information Received from Third Parties

In some cases, necessary information may be received from payment processors or identity verification providers, which is used directly to verify your account and secure transactions.

3 Purpose of Using Information

nagaud 88 uses collected information only for specific and lawful purposes. The main purposes are described in detail below:

3.1 Account Management and Verification

Personal information is essential for completing the registration process, confirming identity, and maintaining account security. This information is also used for OTP verification and login activities.

3.2 Processing Financial Transactions

Financial information is used to successfully process deposits and withdrawals — via bKash, Nagad, Rocket, or bank transfer — and to prevent fraud.

3.3 Providing Customer Support

Information is used to resolve issues via 24/7 live chat or email and to provide better service by tracking a user's prior contact history.

3.4 Security and Fraud Prevention

Logs and device information are analysed to detect suspicious activity, prevent the opening of multiple accounts, and ensure the overall security of the platform.

3.5 Ensuring Responsible Gaming

In accordance with nagaud 88's responsible gaming policy, users' gaming behaviour is monitored to provide options for setting limits or taking a temporary break when needed. Gaming logs and transaction data are analysed for this purpose.

3.6 Service Improvement

User activity data is analysed to improve platform usability, add new features, and fix technical issues.

4 Sharing Information with Third Parties

nagaud 88 never sells your personal information. However, necessary information may be shared with trusted third parties in the limited circumstances listed below:

4.1 Payment Processors

Information is shared with bKash, Nagad, Rocket, and banking partners — only the information necessary to complete a transaction. They may not use this information for any other purpose.

4.2 Technology and Service Providers

Limited information may be shared with game software providers (such as Pragmatic Play, JILI, PG Soft, Evolution), server hosting, and cybersecurity service providers for operational purposes. Each of them operates under a confidentiality agreement.

4.3 Legal Obligations

It may be necessary to provide information to authorities in accordance with applicable laws of Bangladesh or court orders. In such cases, nagaud 88 is required to comply with the law.

4.4 Fraud Investigation

In cases of serious fraud or illegal activity under investigation, necessary information may be provided to the relevant authorities.

All information shared with third parties is transferred through encrypted and secure channels. The use of information is limited to the specified purpose.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the nagaud 88 platform. Cookies are small text files stored on your device that improve the functionality of the site and the user experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and operating the basic functions of the platform. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, theme, and other settings. Disabling them may prevent access to some features of the site.

5.3 Analytics Cookies

Usage statistics are collected to understand which parts of the site are used most. This information is used only in aggregated and anonymous form.

5.4 Cookie Controls

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent you from logging in or making transactions on the platform.

6 Data Retention Period

nagaud 88 retains your information only for as long as is necessary to fulfil the required purpose or comply with legal obligations.

6.1 Information for Active Accounts

Information collected while your account is active is retained. Transaction records and gaming history may be kept for an extended period for financial audit purposes.

6.2 After Account Closure

Even after an account is closed or deactivated, it may be necessary to retain certain information for a specified period for legal obligations, dispute resolution, or fraud investigation.

6.3 Security Logs

Logs of login activity, IP addresses, and device information are retained for a limited period for security purposes.

7 User Rights

nagaud 88 users have the following rights regarding their personal information:

Right to Access: You may request to know what information has been collected about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: Where there is no legal obligation preventing it, you may request that specific information be deleted.
Right to Object: You may object to the use of your information for specific purposes.
Data Portability: Where applicable, you may receive a copy of your information.

To exercise these rights, contact the nagaud 88 customer support team. All requests will be processed within a reasonable time. However, in some cases it may not be possible to fully fulfil every request due to legal obligations.

For more information about nagaud 88, you can read our About Us page, which contains information about the platform's values and operating principles.

8 Technical Measures for Data Security

nagaud 88 maintains multiple layers of security to keep users' information secure:

8.1 Encryption

All data is encrypted using SSL (Secure Socket Layer) technology. Encryption is active both during data transfer and during storage.

8.2 Access Controls

Only authorised staff may access user information for specific purposes. Logs of all access are maintained and regularly audited.

8.3 Server Security

nagaud 88's servers are kept secure through firewalls, intrusion detection systems, and regular security testing.

8.4 User Responsibilities

You also have a responsibility for the security of your account. Use a strong password, do not share your password with anyone, and notify us promptly if you notice any suspicious activity. You can visit our FAQ section for answers to common questions.

Transmitting information over the internet is not 100% secure. Even though nagaud 88 applies the highest security measures, experts acknowledge that no system is completely free from risk. Users should remain aware of the risks involved in sending information.

9 Protection of Minors' Information

nagaud 88 is for persons aged 21 years or older only. The platform does not intentionally collect any information from minors.

If a minor has registered by mistake and we become aware of this, that account will be closed immediately and the related information will be deleted. Any parent or guardian who becomes aware of this may notify our support team.

10 Policy Changes and Updates

nagaud 88 may amend or update this privacy policy when necessary. If changes are made, users will be notified by the following means where possible:

A notice will be published on the website
Information may be sent to the registered email address
A summary of changes may be shown at login

Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy. It is therefore recommended that you review this page regularly.

If you have any questions about any part of this policy or have difficulty understanding any matter, you may contact the nagaud 88 customer support team in Bengali via 24/7 live chat or email.

11 Contact Us

For any questions, complaints, or requests regarding the privacy policy, you may contact nagaud 88 through the following means:

Live Chat: 24/7 live chat is available directly on the platform, in Bengali and English
Email: [email protected]

When submitting a privacy-related request, please include your registered mobile number or email address so that we can verify your identity and respond promptly.